A: The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item.

A: It is unlikely that your package is lost or stolen. If we approve that your Jewelry disappears, we will send you another Jewelry. But if the postal service delivers the Jewelry to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Jewelry.

A: Shipping using Express mail and Register Air mail service is included in the price of your Jewelry, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it available. The delivery time is from 7-14 working days.

A: The delay doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your Jewelry is sent out, we will provide you with a shipment tracking number at our own discretion. This tracking number will automatically be emailed to you. Meanwhile, you will receive our notification.So you do not have to email us asking if your package has been shipped.

A: If you are looking for a Jewelry we don't list on our site. Please contact sale@tiffanyjewelry1.com with a picture, a serial number or the model number of the Jewelry. The more details given, the easier and quicker to locate the Jewelry in the factory.